Office Manager Jobs in GoalPoint Behavior Group Warner Robins, GA

Key Responsibilities:

• Create Daily schedule for clinical Staff in NPA Works (practice Management software)
• Communicate final schedule to clinical director
• Stay current on clinical teams and clients assigned to these teams to ensure the appropriate trained staff are scheduled with the correct client.
• Calculate total billable hours per client team and evenly distribute those hours across the RBT level ( as reflected in the schedule), getting as close to 30 billable per week per RBT.
• Accurately generate a schedule that includes at least a 30 minute lunch for RBT(s) /CPS(S) and two 15 minute breaks, or a consecutive hour.
• Accurate place reoccurring appointments for supervision and training on the appropriate clinical staff member’s schedule to ensure that both CPS and CM are achieving at least 15% ( a week) across all clients on their case load.
• Accurate facilitate scheduling of caregiver training across each client with a goal of 1-2 hours per week.
• Post RBT positions via Better team (job boarding website)
• Monitor incoming applications daily
• Scheduling and conducting interviews for RBTs
• Scheduling interviews for BCBAs with clinical director
• Contact references of candidates that are of interest (only those who will be recommended for hire)
• Communicate to Executive Assistant and CEO recommendation for hire with billable rate, training rate and proposed start date.
• Communicate offer acceptance and start dates to clinical director (via email).
• Run background check of new staff prior to start date (only after offer acceptance).
• Schedule drug screening for new staff within the first 30 days of employment.
• Complete oncoming staff member (RBT, CM, ACM) training binder for 3 week training ( reference training binder required documents)
• Communicate to Clinical director start dates of training and outline of training schedule to ensure that the appropriate clinical staff are available to complete trainings.
• Create log ins and password for all necessary systems (NPA Works, Gusto, Email, Relias)
• Collect a copy of Social and DL.
• Conduct Day 1 Policy and Procedures Orientation with new staff.
• Review Contract with new staff and obtain the appropriate signatures.
  
  

Managing Intake Process:

• Design Operations Matrix with CEO and Clinical Director
• ( Max amount of billable hours needed for building vs Total billable hours for location).
• Meet with CEO, Clinical director and Intake Coordinator to determine start dates for clients on boarding or exit dates for clients that are discharging.
• Train Intake Coordinator on intake process.
• Create and manage task analysis for each step of the intake process.
• Coordinate onboarding of new client with intake coordinator and communicate onboarding/assessment to clinical director.
• Monitor and manage waitlist with Intake Coordinator.|

Managing employees:

• Facilitate morale committee and employee retention efforts.
• Conduct monthly 30 minute check in with staff to discuss concerns, provide updates on employee performance outside of clinical performance.
• Upload documented evidence that 30 minute check in occurred with each staff .
• Model a positive and supportive work environment.
• Monitor staff call outs by being available by 7:30 am for call outs ( at least by phone)
• Monitor employee occurrences and communicate occurrences to staff.
• Create Center Newsletter, highlighting employees, center updates and results from center specific surveys.
  
  

Managing Billing Processes:

• Assist with ensuring appeals and denials are addressed in a timely manner.
• Assist with collaboration of intake coordinator and billing specialist. (accurate clinic note delivery)
• Assist with training Billing Specialist in Practice Management Software for billing and Accounts receivable.
• Managing Center Inventory
• Create an inventor list for Center in two categories ( Reoccurring inventory needs, Leisure items for clients/one time purchases)
  
  

Reduce Inventory Costs:

• Customer Service/Parent Communication
• Communicate to caregivers center updates in a professional and positive manner.
• Schedule check ins with caregivers and clinical director to address concerns/updates.
• Send monthly satisfaction surveys to caregivers.