Front Desk Staff Jobs in Parcel Return Service, DC

Overview of the Front Desk Staff in Parcel Return Service, DC

Front Desk Staff in Parcel Return Service, DC is an integral part of the hospitality industry, ensuring efficient functioning of the front office and providing excellent customer service. They are the first point of contact for guests and responsible for creating a positive first impression. The job market for Front Desk Staff in Parcel Return Service, DC is thriving, with numerous opportunities in hotels, resorts, and corporate offices.

Skills Required for the Front Desk Staff in Parcel Return Service, DC

• Excellent communication and interpersonal skills
• Proficiency in handling office equipment and front office software
• Ability to multitask and prioritize tasks efficiently
• Strong problem-solving skills and a customer-oriented approach
• Knowledge of local area and services
• Ability to maintain a professional and positive demeanor at all times
• Good organizational and administrative skills
• Understanding of data privacy standards
• Ability to handle stressful situations and crisis management
• Knowledge of a second language is a plus

Front Desk Staff Job Roles and Responsibilities

• Greeting and welcoming guests upon their arrival
• Processing guest check-ins and check-outs
• Providing information about facilities, services, and local attractions
• Handling complaints and specific customers requests
• Maintaining updated records of bookings and payments
• Managing telephone switchboards and transfers
• Coordinating with housekeeping to ensure rooms are clean
• Ensuring the front desk is neat, presentable, and equipped with all the necessary supplies
• Handling emergencies and reporting to management
• Collecting feedback from guests and escalating issues when necessary

Average Salary Insights

The average salary of Front Desk Staff in Parcel Return Service, DC ranges between $24,000 and $35,000 per annum. This range varies depending on the years of experience, skill set, and the industry one is employed in. Further, this salary does not include additional benefits like health insurance, vacation pay, and bonuses.

Salary Comparison with Nearby Cities