Air Hostess Job Description Sample

Air hostesses, aka flight attendants, are responsible for providing excellent customer service to passengers travelling in an aircraft, while ensuring their safety and well-being. These professionals are expected to maintain a high level of alert and amiability while on the job. The profession also requires topnotch communication and people skills.

(This is a sample Air Hostess Job Description template which you can modify and use for your postings on portals, job boards etc.)

Job brief

As part of our ongoing efforts to increase our work force, we are looking for qualified and experienced Air Hostesses to join our team. We would be pleased to have you on board if you are a pleasant looking, well-spoken individual with excellent customer servicing skills. We offer loads of opportunities for career growth and best in industry remuneration.

(Give an intro on your airlines, perks and career growth possibilities to attract the best talent.)

Responsibilities of Air Hostess

• Ensure all passengers are seated and have fastened their seatbelts
• Make sure the main door is secure on flights
• Instruct passengers on the various safety procedures
• Demonstrate the use of oxygen masks
• Help out with evacuation procedures during emergency landings
• Ensure that all cabin equipment is in working condition
• Manage passengers and maintain calm during emergencies
• Provide outstanding customer service
• Distribute pillows, magazines etc. before takeoff
• Offer assistance for special passengers like toddlers and elders
• Report any untoward incidents during flights (like medical emergencies, for example)
• Help out with cardiopulmonary resuscitation (CPR) procedures and first aid

Skills required for Air Hostess

• Should be a good swimmer
• Excellent eyesight
• Strong command over English and regional languages (according to the area covered by the aircraft)
• Customer orientation (capacity to adapt to different cultures)
• Should have a valid passport
• Excellent time management and multitasking skills
• Should be a team player
• Shook be able to maintain calm under pressure
• Should be good-mannered
• Excellent physical fitness (Air Hostesses are usually expected to be slim and pretty)
• Should have a clear and audible voice
• Should be presentable and have good interpersonal skills
• Should be unmarried (some airlines do not have this condition)
• Flexible (to handle odd work hours and unexpected situations)

Education and Training required

Usually, candidates are required to hold at least a high school degree or GED to be eligible for air hostess jobs. Preference is given to those with a degree in hospitality, communications or related fields. International Air Hostesses are expected to learn foreign languages. According to the BLS, air hostesses are expected to get certified by the Federal Aviation Administration after completing training spanning three to six months.

Salary and perks

According to payscale.com, Air hostesses earn an average of $20.15 per hour and the final pay ranges from around $23K to $77K. Benefits and perks one can look forward to include health insurance, retirement plan, paid leave, flight travel discounts, among others.

The good

• Loads of job opportunities (There is a constant demand for qualified Air Hostesses)
• Stimulating (you get to travel the world and meet new people from diverse cultures on a regular basis)
• You can enjoy a plenty of free time (on air, though)
• No dearth of prospects for career growth (experienced Air Hostesses can quickly move on to senior positions and ground based roles)
• You do not have to bother about the attire you are going to wear for work (a uniform is provided)
• People skills gained as an air hostess is useful for future managerial roles

The Bad

• Odd work hours (Can be stressful and cause lack of sleep)
• You are expected to stay friendly irrespective of how some grumpy passengers behave
• It is not easy to maintain work life balance (you spend a lot of time away from family)
• You get bored after a few years (caused by repetitive, monotonous work)

Work Environment and Career Outlook

You must have a passion for constant travelling to be able to pursue a career as an air hostess. Work may involve working odd hours, weekends and even in the evenings. These professionals also have to spend a lot of time away from their family and friends. According to the BLS, airhostess spend 75 to 90 hours per month flying and 50 hours monthly on administrative work at airports. With the rise of privatization and overseas partnerships, many airlines are looking to increase their work force and this is a good sign for aspiring air hostesses. Qualified air hostess can find employment opportunities at private and government airlines (both domestic and international). After gaining adequate experience, Air Hostesses can look forward to roles like Senior Flight Attendant and Head Attendant. One can also move on to ground based positions like Ground Hostess, Airhostess trainer etc.