Helpdesk Support Jobs in Greycell Labs Inc Albany, NY

ON-SITE - Help Desk Support - HBITS-04-12554

Job Title: ON-SITE - Help Desk Support - HBITS-04-12554

Location: Albany, NY, 12207

Duration: Long-term(30)

Job Description:

• 60 Months Help Desk experience including telephone support

• 60 Months Experience with and supporting Windows operating system and applications

• 60 Months Experience in documenting problem calls via a ticketing system or other means

• 60 Months Experience with and supporting Microsoft Office applications

• 60 Months Experience communicating with end users, technical staff, and business/management

• 60 Months Experience in 3rd party software patching

• 36 Months Experience in setting user passwords or managing user permissions

• 24 Months experience in Imaging and Deploying windows devices

• 12 Months Experience in Multi-factor Authentication 

• 12 Months experience in Mobile device management

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