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Help Desk Support Job Description
Job Title: ON-SITE -HelpDesk Manager - HBITS-04-12860
Location: Albany ,NY,12054
Duration: Long-term
Job Description:
72 months providing L1 and/or L2 help desk support to end users via telephone, email, in-person
60 months setting up end-user workstations with telephones, monitors, keyboards, mice, laptop docking station
60 months experience supporting users with Office 365 applications including Outlook, Word, Excel and Powerpoint
60 months experience diagnosing and repairing issues with HP and/or Xerox multi-function devices
60 months experience in using and also supporting users with with WebEx functionality
24 months experience working with ServiceNow IT Workflows including monitoring assigned work, searching and reporting functions. Experience with NYS ITSM is preferred, but not required.
36 months experience with imaging laptops
Additional Information
| Job Type: | IT Job |
|---|---|
| Work Authorization: | Valid Work Visa , US Citizen, Green Card, EAD / TN, H1B, H4, F1, OPT |
| Employment: | Corp-Corp, W2-Permanent, W2-Contract, 1099-Contract, Contract to Hire, Need H1B, Full Time |
| Functional Area: | Helpdesk |
| No. of Job Openings: | 10 |
| Gender: | Any |
| Qualification: | High School |
| Industry: | Computer / Internet |
| Language: | English |
