Office Manager Jobs in Husaina Global Inc Warrenville, IL

Business Office Manager Responsibilities:

We are looking for an office manager for an E-commerce business dealing with Hardware items and Electrical Motors. An office manager, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The office manager will also act as a connection between different teams to achieve desired solutions 

• Manage large amounts of incoming calls
• Working to provide tracking details to the customer.
• Handling issues related to shipping.
• Filing shipping claims and working closely with UPS
• Generate sales leads
• Able to process and fullfill orders ( will be taught)
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Manage different teams to achieve desired goals

Skills:

• Proven customer support experience or experience as a client service representative
• Must have experience handling claims and shipping claims.
• Interact with the cross-functional teams
• Microsoft Office
• Quickbooks preferred
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree
• Job Types: Full-time, Contract

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability