Retail Store Manager Jobs in Housing Works New York, NY

The Store Manager must possess an entrepreneurial spirit with a talent for using existing resources to maximize revenue and profit. In this role, you will lead the training and development of the team, empower employees to work together to reach organizational goals and objectives, and serve as their number one cheerleader and coach.

Primary:

• Responsible for the creation of daily/monthly work plans to ensure that sales and operational goals of the store are met, utilizing staffing resources appropriately.
• Responsible for revenue generation through multiple channels including but not limited to in store and online.
• Responsible for recruiting, interviewing, hiring, on-boarding, and training of employees and volunteers, ensuring understanding and compliance to shop standards, organizational goals and direction; including conducting progressive counseling as necessary.
• Formulate a pricing strategy in alignment with the price matrix and pricing philosophy by reviewing product sales reports and analyzing sales trends. Conduct promotions and timely markdowns to include themed events and seasonally appropriate sales and/or promotions.
• Responsible for ensuring compliance with all Housing Works policies and procedures and ensuring that all organizational deadlines and directives are met.
• Understand and fully implement Housing Works’ customer service program, showcasing exemplary customer/donor service, including but not limited to greeting, saying thank you, explaining policies clearly and politely to the satisfaction of the customer, and by prioritizing assisting customers/donors over all other shop tasks.
• Ability to adapt to the changing needs of the business and to successfully execute new initiatives.
• Perform all other duties as directed by supervisor and/or executive management.
  
  

Secondary:

• Encourage teamwork and foster creativity. Recognize talent and help to develop individuals for advancement within the organization.
• Maintain professional and technical knowledge by attending training meetings/sessions and through independent study.
• Be a Housing Works Ambassador by knowing and communicating the Mission Statement, outreaching to the community, and participating in a minimum of four direct actions per year aimed at ending the twin crises of homelessness and HIV/AIDS
• Minimum Requirements
• High School Diploma or the equivalent, College degree preferred
• Minimum of 3 years prior retail management experience or equivalent experience in managing a team
• Working knowledge of the second-hand market to include the breadth of products offered in the Housing Works Thrift Shops
• Knowledge of Microsoft Office
• Some Human Resource principles