Customer Operations Representative Jobs in United Legwear & Apparel Co Edison, NJ

• Founded in 1998 United Legwear & Apparel Co. (ULAC) is a global designer, manufacturer, and distributor of socks, legwear, sportswear, bodywear, and accessories. As one of the leading resources in the industry, ULAC offers a full range of apparel, from newborn/toddler sizes through teens and adults, thanks to our partnership with Puma and licensing agreements with renowned brands such as Hurley, Skechers, Champion, Van Heusen, Weatherproof, just to name a few.

Qualifications:

• Minimum of 3 years of business experience and experience in Order Management and EDI processing and EDI customers
• Excellent skills in Microsoft Office including intermediate to advanced Excel and data management (sorting/V-look up and Pivot Tables)
• Excellent communication skills with strong verbal and written communication, analytical and problem-solving skills
• Strong interpersonal skills and the ability to work well in a team environment
• Strong organizational skills that reflect the ability to perform and prioritize multiple tasks and workloads seamlessly with keen attention to detail and follow-up
• Must be detail-oriented with the ability to work well under pressure
• A high degree of detail orientation as well as high degree of accuracy
• Experience working in a fast-paced environment and ability to apply good work habits to effectively complete assigned tasks and contribute to the smooth operation of the company/department
• Ability to work independently and collaboratively under critical time frames and work on multiple assignments and complex and sensitive information

Responsibilities:

• The EDI Customer Operator/CSR is responsible for monitoring incoming and scheduled orders against available inventory & manufacturing
• Conduct accurate and timely processing of EDI transactions in Exenta
• Review non-EDI customer orders and manually enter or import orders into our ERP
• High level of cross-departmental communications with the Sales Support and Distribution Center teams
• Review allocation concerns with the sales support team
• Monitor all orders to ensure timely outbound shipments
• Give priorities to the warehouse when needed
• Assisting internal users with requests for order revisions as well as, EDI-related questions & resolving EDI errors
• Resolving all order-related discrepancies and assisting in vendor chargeback research
• Daily review of reports that detail order issues with the sales team including the analysis of aged orders
• Assist various accounts via email and phone regarding the order status, cancellation request, and/or revisions
• Address any requests from the sales and the DC teams related to pick tickets created by the outsourced team
• Maintain Cross Reference databases
• Run Critical Item Reports to review potential backorders
• Review E-commerce orders received from the various direct-to-consumer websites
• Maintain consistent contact with the sales team regarding discrepancies, missing or incorrect order information, shortages, back-in-stock dates, etc
• Monitor and update all customer profiles including addresses, shipping terms, and special instructions