Generative AI (AWS Focus) Software Engineer Jobs in Genesys Durham, NC

Join the global Innovations team at Genesys to build and scale cutting-edge generative AI applications. This team is at the forefront of innovation, delivering custom applications, integrations, and AI-driven solutions for Genesys Cloud environments. We’re looking for an experienced full-stack developer with deep knowledge of AWS, Python, and generative AI technologies.

Key Responsibilities:

• Design and develop generative AI applications using Python and AWS Bedrock.
• Automate business practices through AI-driven solutions.
• Collaborate with DevOps engineers to architect and manage AWS-based infrastructure for cloud contact center solutions.
• Maintain and optimize AWS operational configurations, including resource management, permissions, usage scripting, and alerting.
• Implement deployment automation and CI/CD pipeline practices.
• Ensure cloud security and apply best practices to minimize vulnerabilities.
• Develop applications using NodeJS and ReactJS, targeting Lambda functions and containerized deployments.
• Respond to and resolve cloud infrastructure support tickets.

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or related field.
• Must be able to work in the United States (now AND in the future) without needing visa sponsorship.
• 4+ years of full-stack software development experience using Python, NodeJS, and ReactJS.
• 2+ years of experience developing and deploying SaaS solutions on AWS.
• Hands-on experience with container technologies such as Docker or Kubernetes.
• Proven understanding of generative AI, including large language models (LLMs), Agentic AI, and diffusion models.
• Experience with models such as OpenAI ChatGPT, Anthropic Claude, Google Gemini, and Hugging Face.
• Skilled in deploying solutions across both Windows and Linux environments.
• Proficient in building responsive web UIs with ReactJS; familiarity with AngularJS or jQuery is a plus.
• Familiarity with Genesys APIs and cloud services.
• Strong analytical and troubleshooting skills in software operations.
• Experience with database administration and performance optimization.
• Comfortable in Agile environments with strong collaboration and independent work skills.
• Experience with automated testing, CI/CD, and modern DevOps practices.

Preferred Qualifications:

• Experience supporting enterprise-scale contact center environments.
• Exposure to customer-facing software deployments in a services-led delivery model.
• Interest in emerging AI models and rapid prototyping.

$108,300.00 - $201,100.00