Full Time Dispatcher Jobs in Tony's Plumbing Modesto, CA

Responsibilities:

• Strategically assign service calls to technicians based on location, skill set, and availability
• Adapt quickly to last-minute changes, emergency calls, and same-day requests
• Receive and direct calls with professionalism, ensuring a positive first impression
• Collect accurate information about service needs and communicate expectations clearly
• Confirm appointments, provide updates, and ensure customer satisfaction through follow-up
• Provide technicians with clear job details, required materials, and any special instructions
• Monitor job status throughout the days and adjust schedules to meet changing demands
• Bridge communication between technicians and customers when needed
• Ensure all customer data is complete and correct, including contact information and service descriptions
• Stay organized under pressure - manage multiple requests, calls, or schedule shifts simultaneously
• Partner with Customer Experience Specialists, field technicians, and management to keep operations running smoothly
• Report patterns or challenges to leadership to help improve service delivery and efficiency
• Once service calls have been completed, you’ll follow up to make sure our team did an outstanding job for the customer
• We are a highly technology-focused company, which means you’ll be using several different applications throughout the day to complete your tasks

Plumbing Dispatcher Experience:

• Receptionist or call center or customer service experience
• Team lead or similar experience
• Experience communicating with customers through texting tools
• Service scheduling or dispatching
• Construction industry knowledge