Sales Associate Job Description

Maintain the brand and overall appearance of the store. Responsible for providing excellent customer service including stock and replenishment

Responsibilities:

Achieve or exceed established goals. These include: sales, hourly productivity, average dollar sale, units per transaction, conversion, charge accounts and contests, and any other brand specifics KPI’s
Actively participate in all contests, promotions and sales incentive programs. Maintain an awareness of all sales promotions
Have a complete working knowledge and use of selling skills and customer service standards as set forth in Company training programs
Develop and maintain relationships with customers through a friendly attitude and excellent customer service. Answer the telephone in a friendly and professional manner
Meet Company standards for appearance, performance, knowledge and personal grooming
Assist store management as needed to maintain the store. Keep sales floor and stock area clean and organized
Follow visual merchandising standards, including keeping fixtures straightened and filled, colorizing displays, and others as directed by the Store Manager/Assistant Manager
Assist Store Manager/Assistant Manager to take markdowns in a correct and timely manner. Complete work within deadlines and ask for additional assignments. Perform with minimum of supervision
Follow all security policies and procedures, including zone defense. Recognize and react to potential loss prevention issues
Watch for potential shortages through prompt servicing of customers, notifying management of: external theft (shoplifting) and internal theft

Key Partners:

Qualifications:

18 years of age (applicable divisions)
Accuracy in all assigned paperwork and/or register functions
Reliability in reporting to work regularly and on time
Able to work various shifts, hours, days and holidays to meet store staffing needs
Must present professional appearance and personal grooming
Candidate will be required to stand for long periods of time throughout their shift.
Lifting between 15-30 pounds.

Skills:

Skills required for Sales Associate

Additional Information