Operation Manager Jobs in Sugar Land, TX by Top Level Consultancy

The Operations Supervisor is responsible for all aspects of assisting with venue business operations.

• Supervisor to perform day to day duties and do daily facility check.
• Ability to communicate efficiently with staff members, management and guest with complete clarity.
• Must be proficient with Microsoft Office (Excel, Ppt., Word Docs,)
• Respond to all elevated staff/guest inquiries or concerns regarding all events, meet and greet, amenities.
• Work through and correct guest concerns and complaints regarding customer service-related situations
• Follow up with staff teams to ensure that guest service standards are met.
• Perform opening/running/closing duties accordingly.
• Inform guests of venue amenities & make recommendations.
• Keep current on all standard operating procedures and be able to effectively communicate them to team members.
• Create pre-shift sheet and relay information with to the staff members and management.
• Should have problem solving abilities to resolve any and all guest service issues- consults or involves management if the situation escalates.
• Responsible for ensuring facility coordinators is completing incident reports and collecting witness statements during/after event.
• Responsible for handling with cleaning service staff and shift timing as per needed on event biases.
• Participate in monthly managerial meetings and accounting meetings for evaluation.