SeattleChange
ITSM Administrator NM Jobs in New York, NY at Top Level Consultancy
- Posted on Sep 25, 2025
- New York, NY Across US
Job Experience
1 - 3 Years
Job Role
ITSM Administrator
Salary
$75000 - $85000 Per Year
Contact Name
Christopher
Job Experience
1 - 3 Years
Job Role
ITSM Administrator
Salary
$75000 - $85000 Per Year
Contact Name
Christopher
About the Role:
We are looking for an ITSM Administrator to manage, configure, and support IT Service Management (ITSM) tools and processes. The ideal candidate should have hands-on experience with ITSM platforms (ServiceNow, BMC Remedy, Jira Service Management, or similar) and a solid understanding of ITIL practices.
Key Responsibilities:
Administer and configure ITSM tools to support incident, problem, change, and service request management
Monitor system performance, troubleshoot issues, and ensure tool availability
Support ITSM workflows, dashboards, reports, and integrations
Work with stakeholders to gather requirements and implement process improvements
Provide end-user support and training for ITSM tools
Maintain documentation of configurations, processes, and procedures
Ensure compliance with ITIL and organizational standards
Additional Information
| Job Type: | IT Job |
|---|---|
| Work Authorization: | US Citizen, Green Card, H4, L2, STEM, OPT |
| Employment: | W2-Permanent, W2-Contract, Full Time |
| Functional Area: | IT Software |
| No. of Job Openings: | 20+ |
| Company Address: | California, USA |
| Job Location: | New York, NY |
| Gender: | Any |
| Qualification: | Graduate |
| Industry: | IT Software / Services |
| Language: | English |
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