Retail Store Manager Jobs in Stone and Strand New York, NY

We are seeking a highly motivated and experienced Store Manager to lead our retail team, our overall brand’s customer service, and to drive sales growth. We aim to center our customer service experience in the store, and as such our Store Manager will also be responsible for ensuring exceptional customer service across the whole company. As the leader of both our boutique and customer service, you will be responsible for motivating and developing the staff to deliver outstanding customer experiences.

Responsibilities and Duties:

Retail Sales:

• Create a welcoming and helpful buying experience for customers, providing the highest level of customer service.
• Meet and exceed daily sales goals and Key Performance Indicators (KPIs) for the store.
• Develop and maintain customer relationships, keeping them informed about new collections, in-store events, and promotions.
• Demonstrate an in-depth knowledge of how to style jewelry to create a complete STONE AND STRAND look.
• Promptly and effectively resolve any customer problems or complaints to ensure customer satisfaction.
• Participate in organizing special in-store events, partnerships, and activations to drive sales.
• Drive exposure to the store through local and community outreach activities.
• Actively engage and lead on the sales floor, interacting with customers.
• Weld forever bracelets on customers