Customer Care/Support Jobs in Passaro Hr Firm Inc Middlesex, NJ

Passaro HR Firm Inc is a forward-thinking, customer-focused company dedicated to delivering exceptional services and support to our clients around the world. At Passaro HR Firm Inc, we believe that customer care is not just about solving problems — it’s about creating memorable experiences, building trust, and fostering long-term relationships.

As part of our mission to set the standard for excellence in customer experience, we are expanding our global remote team and seeking skilled, empathetic, and resourceful Customer Care & Support Specialists who thrive in dynamic, fully remote environments.

Position Overview

The Remote Customer Care & Support Specialist will serve as the frontline ambassador of Passaro HR Firm Inc, ensuring that customers receive timely, accurate, and thoughtful assistance. This is a 100% remote position, offering flexibility and the opportunity to work with a diverse, international team.

The ideal candidate is not only adept at handling inquiries but also proactive in identifying opportunities to improve customer experience. We are looking for professionals who combine excellent communication skills with problem-solving abilities, technical know-how, and genuine empathy for customers.

Key Responsibilities

Customer Interaction & Problem Resolution

• Respond to customer inquiries via email, live chat, phone, and social media within established SLAs.

• Provide accurate information, troubleshoot product or service issues, and guide customers step-by-step toward solutions.

• Handle escalations with professionalism, patience, and resourcefulness.

• Follow up with customers to ensure full resolution and satisfaction.

Product Knowledge & Advocacy

• Develop deep expertise in our products/services to provide authoritative support.

• Educate customers on product features, updates, and best practices.

• Document recurring customer pain points and provide feedback to product teams.

Operational Excellence

• Maintain detailed, accurate records of customer interactions in our CRM system.

• Adhere to company policies, compliance requirements, and quality assurance standards.

• Monitor, track, and report issues to ensure continuous improvement.

Continuous Improvement

• Collaborate with team members across time zones to share knowledge and strategies.

• Suggest improvements in processes, workflows, and self-service resources.

• Contribute to the development of FAQ articles, help guides, and training materials.

Qualifications & Requirements

Education & Experience

• Minimum high school diploma (Bachelor’s degree preferred).

• 2+ years of experience in customer support, call center, or related field.

• Prior experience in remote work environments is strongly preferred.

Skills

• Exceptional written and spoken communication skills in English (additional languages a plus).

• Strong problem-solving, analytical, and multitasking abilities.

• High degree of empathy, patience, and resilience under pressure.

• Technical aptitude with the ability to learn new tools and platforms quickly.

• Ability to work independently with minimal supervision while remaining a strong team player.

Technical Requirements

• Reliable high-speed internet connection.

• Personal computer/laptop with updated operating system and security software.

• Headset or microphone for clear voice communication.

• Quiet, dedicated workspace suitable for remote work.

Tools You’ll Use

Experience with the following is helpful but not required (training provided):

• CRM systems (e.g., Zendesk, Freshdesk, Salesforce Service Cloud).

• Helpdesk ticketing systems.

• Communication platforms (Slack, MS Teams, Zoom).

• Knowledge base and self-service platforms.

• Reporting/analytics dashboards.

Key Performance Indicators (KPIs)

To succeed in this role, you will be measured by:

• Average response time to customer inquiries.

• First-contact resolution rate.

• Customer satisfaction (CSAT) and Net Promoter Score (NPS).

• Ticket backlog management.

• Quality assurance scores on communication and resolution.

Work Environment & Culture

• 100% remote role, with flexible scheduling across multiple time zones.

• Collaborative team culture emphasizing communication, learning, and growth.

• Emphasis on work-life balance while maintaining accountability.

• Regular virtual team-building activities, workshops, and wellness programs.

• Clear pathways for career advancement into senior support, team lead, or training roles.

Compensation & Benefits

• Competitive salary (based on experience and location).

• Performance-based incentives and bonuses.

• Comprehensive health and wellness benefits (varies by region).

• Paid time off, holidays, and sick leave.

• Professional development stipend for training, certifications, or courses.

• Company-provided software and communication tools.

Why Work With Passaro HR Firm Inc?

• Impact: You will directly shape how customers perceive our brand.

• Growth: Access to continuous learning opportunities and clear career progression.

• Flexibility: Work from anywhere, with tools and resources to support your success.

• Diversity: Join a multicultural team where every voice matters.

Application Process

1. Submit your resume/CV and a short cover letter explaining why you are passionate about customer support.

2. Shortlisted candidates will complete an online skills assessment.

3. Finalists will participate in two virtual interviews (behavioral and technical).

4. Selected candidates will receive a remote onboarding package.

Equal Opportunity Statement

Passaro HR Firm Inc is proud to be an equal-opportunity employer. We celebrate diversity and are committed to building an inclusive environment where everyone can thrive, regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.