Front Desk Jobs in Riverview Inn & Suites Trenton, NJ

Job Summary:

The Front Desk Person is the first point of contact for our guests and plays a crucial role in shaping their experience. We are seeking a professional, reliable, and customer-service-oriented individual to manage all front desk operations, including guest check-in/check-out, reservations, and inquiries. The ideal candidate will be a proactive problem-solver with a knack for hospitality and a positive attitude.

Responsibilities:

• Greet and welcome guests with a warm and friendly demeanor.

• Perform all check-in and check-out procedures efficiently and accurately, including processing payments and verifying credit card information.

• Manage and process online, phone, and walk-in reservations, ensuring all details are accurate.

• Answer phone calls and emails promptly and professionally, providing information about hotel services, amenities, local attractions, and directions.

• Address guest inquiries, requests, and concerns in a timely and courteous manner, escalating issues to management when necessary.

• Communicate effectively with housekeeping, maintenance, and other departments to ensure guest rooms are ready and all requests are fulfilled.

• Maintain a clean, tidy, and organized front desk and lobby area.

• Handle cash and credit card transactions with accuracy and security.

• Maintain updated records of bookings, payments, and guest information.

• Assist with other administrative duties as needed.

Qualifications:

• High school diploma or equivalent.

• Proven experience in a customer service or hospitality role, preferably in a hotel setting.

• Excellent communication and interpersonal skills.

• Proficiency with computer systems and hotel management software (experience with specific PMS is a plus).

• Strong organizational skills and attention to detail.

• Ability to multitask and work effectively in a fast-paced environment.

• Problem-solving skills and a proactive approach to guest satisfaction.

• Ability to work flexible shifts, including evenings, weekends, and holidays.

• A positive and professional attitude.