RIDxxxxxx - MANAGER Job Profile in Lakehurst, NJ

Supervised daily front desk operations for 2 independent motels, ensuring smooth check-in/check-out, accurate reservations, and guest satisfaction. Led and trained front desk staff on customer service, PMS use, cash handling, and night audit procedures, maintaining high service standards. Handled guest issues and complaints professionally, resolving problems quickly and maintaining strong repeat-guest relationships. Managed room inventory, rates, and online bookings (OTA/website/phone), helping to improve occupancy and revenue. Coordinated closely with housekeeping and maintenance to meet cleanliness and readiness standards for all rooms. Performed night audits, balanced cash and credit transactions, and prepared daily reports for ownership/management.