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IT SupportPlano
  • Work History5 Years
  • Current PositionIT Support Engineer
  • Expected Salary $86000 - $119997 Per Year
  • Contact NameManxxxxxx
  • IndustryIT Software / Services
  • Job LocationPlano , TX
ZIP code:75074, Plano, TX75074Plano, TX 75074, USA United States

My Roles and Responsibilities

Technical Support Engineer with over 4 years of experience in enterprise network support, hardware troubleshooting, and Linux-based log analysis. Skilled in diagnosing complex networking issues, managing Severity-1 incidents, and performing root-cause analysis to restore critical services quickly. Experienced in using monitoring tools like Splunk and Salesforce, collaborating with cross-functional teams, and leveraging AI-driven analytics to improve incident detection and resolution. Known for strong problem-solving skills, clear communication, and mentoring junior engineers in fast-paced environments.

My Skill Set
  • Troubleshooting
  • SalesForce
  • Customer Service
  • Configuration Management

My Qualifications and Preferences

Job Type: IT Job
Work Authorization: STEM
Employment: Full Time, Night Shift, Corp-Corp, W2-Permanent, W2-Contract, Contract to Hire, Work from home
Job Location: Plano, TX
Qualification: Graduate
Industry: IT Software / Services
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