ITTechnician–GraduateAssistant,ITHelpDesk Felician University (Aug 2024 – May 2025)

·         Providetechnicalsupportforhardware,software,andnetwork issues

·         Manageuseraccountsandmonitornetwork infrastructure

·         HandleITsupportticketsandonboardnewusers

·         SetupAVequipmentandassistwithclassroomtech

·         InstallsoftwareandmaintainITasset documentation

·         Helped with Hardware, physical issues, display issues

·         Provisioning phone numbers to users on Microsoft teams admin center using PowerShell scripting and remove numbers

·         AssistwithITprojects such as installing pdq connect agent, updating windows 10 to windows 11, updating technologies in each classroom before each semester

PolicyLibrarian (Internship)

Solution3LLC,NJ(Jun2024–Aug 2024)

·         DevelopedandmaintainedITSMpoliciesalignedwithITIL,NIST

·         Managedpolicydocumentationandensuredcompliancewithregulatorystandards

Teaching Assistant (IT Department) FelicianUniversity(Oct2023–May2024)

·         AssistedindeliveringITcoursesandprovidedtechnicalsupportduringlectures

·         Supportedstudentsincoding,networking,andtroubleshootingITconcepts

·         Proctoredexamsandmaintainedclassroomtechnology

ITHelpdeskSupportManager

FireflyInternationalEnergy,India(Nov2020– Dec 2022)

·         ManagedglobalITsupportoperations,optimizingticketingsystemsandworkflows

·         LedITteamsacrossmultipleregions,improvingservice delivery

ITHelpdeskTechnician

Nanosoft,India(Dec2016–Nov 2020)

·         Providedfirst-lineITsupport,troubleshootingsoftwareandhardwareissues

·         MaintainedITinfrastructureandconductedtrainingsessionsforend-users