Sowxxxxxx - Business Analyst Job Profile in Valrico, FL

I am a detail-oriented Business Systems Analyst and IT Support Specialist with over 3 years of experience delivering technology-driven solutions, supporting end users, and improving business processes across fast-paced environments. I have strong expertise in requirements gathering, system analysis, SDLC management, and cross-functional coordination, with hands-on experience supporting both Agile and Waterfall projects. I hold a Master’s degree in Information Systems and bring a solid technical foundation in business analysis documentation (BRDs, FRDs, user stories, use cases), data analysis and visualization, and enterprise systems. I have worked extensively with tools such as Jira, Confluence, Power BI, SQL, ServiceNow, Zoho Desk, and Visio to analyze data, track project progress, and support informed decision-making. In addition to business analysis, I have practical IT support experience providing Tier 1–2 support, hardware deployments, system troubleshooting, and network connectivity support, ensuring system reliability and excellent end-user experience. I am known for strong analytical thinking, attention to detail, and the ability to bridge the gap between business needs and technical execution. I am highly adaptable, proactive in learning new technologies, and motivated to contribute to organizations by delivering efficient, user-focused, and scalable solutions.