As a Regional Manager with Respro you will be coming in at an exciting, early phase of growing our business into a tech-forward property management service that will recreate real estate, and change the industry as we know it today.
Responsibilities:
Providing best in class operational performance, and zealous service to owners.
Owning the takeover process and assuming operational control of the asset after close.
Promoting operational efficiencies by monitoring and providing training on property management software platforms (Resman, Coupa, etc).
Developing operating budgets annually, forecasting rental income, revenues, operating expenses, and capital projects.
Providing operational support and training to Property Managers with regular reviews / reports on operating / capital financials, occupancy forecasts, and other relevant business activities.
Communicating regularly with support function leads and leadership in developing new and innovative best practices.
Working with Regional Maintenance Directors to establish vendor relationships and pricing, executing preventative maintenance plans, and training maintenance teammates on cost mitigation and work order response.
Work with your Regional Maintenance Director to provide capital improvement suggestions for the future of the sites.
Monitor all proposals and contracts for large projects at sites and check work in progress. Ensure proper contract approvals are implemented.
Know the market for each property and visit property competitors on a regular basis.
Ensure that all resident complaints are handled appropriately and timely.
Knowledge of project based affordable housing programs.
Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with ResProp training benchmarks.
Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR and terminate appropriately when necessary
Ensure all counseling forms, written evaluations, and salary requests are provided for review to the Regional Vice President or the Senior Vice President and delivered to the Human Resource department.
Review all timesheets and ensure hours indicated are correct, vacation and sick time reported, and hours are approved.
Promote harmony and quality job performance of staff through support and effective leadership.
Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments
Work with your Property Manager’s to develop yearly operating budgets/forecasts.
Ensure property closeout is completed on time and ownership financial reports are accurate.
Work with your Property Manager and Marketing team to provide marketing strategies to generate rentals.
Ensure staff leasing techniques are effective in obtaining secured leases, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date.
Effectively show, lease, and move in prospective residents.
Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.
Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours). Complete the quarterly RM audits as directed.
Qualifications:
At least 5-7 years of 3rd party property management experience as a manager
At least 2+ years experience as 3rd party multi-site manager or area manager
Long term focus and desire to work in a fast-paced, growing organization.
Bachelor’s degree from 4-year accredited university required.
