Position Summary
The Shipping Manager will be responsible for end-to-end shipping and dispatch operations from the warehouse, ensuring accurate, timely, compliant, and cost-effective deliveries. This role requires strong control over dispatch planning, documentation, transport coordination, POD closure, returns, and cash collection oversight.
Key Duties & Responsibilities
- Plan and manage daily and weekly warehouse dispatch schedules based on approved sales orders
- Verify shipping orders, invoices, packing lists, batch details, and statutory documents before dispatch
- Coordinate with warehouse teams to ensure accurate picking, packing, FIFO/LIFO, and dispatch readiness
- Manage company-owned vehicles and third-party transporters, including route planning and vehicle assignment
- Supervise loading operations and authorize shipment release
- Track deliveries and ensure timely Proof of Delivery (POD) collection
- Oversee cash-on-delivery (COD) processes and ensure timely cash reconciliation with accounts
- Handle delivery issues including delays, shortages, damages, and returns with proper documentation
- Ensure compliance with DOT, OSHA, transport laws and company safety standards
- Control shipping costs, reduce losses, and improve delivery efficiency
- Supervise dispatch staff, drivers, and loaders; ensure SOP and safety training
- Prepare dispatch, delivery, POD, and performance reports; monitor key logistics KPIs
Key Skills & Competencies
- Strong knowledge of FMCG warehouse dispatch & logistics
- Experience managing own fleet + third-party transporters
- ERP / WMS system handling
- POD and documentation control
- Cash delivery process understanding
- Leadership and team supervision
- Problem-solving under pressure
Qualifications
- 3–5+ years of experience in warehouse shipping or distribution management
- Proven leadership experience managing warehouse or shipping teams
- Strong knowledge of domestic and/or international shipping procedures
- Experience with Warehouse Management Systems (WMS) and ERP software
- Ability to work in a fast-paced warehouse environment
- Excellent organizational, communication, and problem-solving skills
- Bilingual (English/Spanish) is a plus
