At Palo Alto Hills Golf & Country Club, employees are our priority! We are a TEAM! Your hard work is more than just a job, it’s a career opportunity. It’s a building block to a successful future in the world of business and hospitality.
Essential Duties and Responsibilities:
Setup side stations and performs assigned side (prep) work.
Provides immediate attention to all members and guests upon seating.
Makes sure that children are in the appropriate type of seat and are safe and secure.
Distributes food and wine menus; answers questions.
Fills glasses with ice water and suggests menu items.
Ensure that the correct account numbers and names are given for billing.
Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections.
Places orders with kitchen; informs cooks about any special cooking instructions.
Assembles food on tray; procures items from each station as necessary.
Serves meals; places dishes by courses in front of each person.
Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.
Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware.
Presents dessert menus, suggests and serves dessert, coffee and after-dinner drinks.
Verifies accuracy of prices, state and federal taxes, tips and other charges on all checks.
Presents the bill.
Handles all cash and credit card charges as prescribed by standard operating procedures.
Keeps dining room and bus station areas clean.
Clears, cleans and resets tables that have been vacated.
Advises supervisor of any complaints as soon as they occur.
Performs clean-up and closing duties as assigned by manager.
Attends pre-meal meetings as requested by the Dining Room Captain; Dining Room Supervisor; Dining Room Manager; or Beverage Manager.
Turns in signed tip declaration form weekly.
Thanks members and guests; invites them to return.
Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.
Performs other appropriate duties as assigned by Dining Room Manager or Beverage Manager.
Licenses and Special Requirements
Alcohol beverage certification
Food safety certification
Of legal age to prepare and serve alcoholic beverages
Knowledge/Experience:
Minimum of two years’ experience in a restaurant or hospitality service preferred
Basic understanding of beer, wine, and spirits.
Great conversational skills and teamwork-oriented
Positive outlook and outgoing personality
Physical:
Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch and twist or reach.
