Transfer Agents - Finance Jobs in Prodware Solutions LLC Hartford, CT

Handling of incoming phone calls from advisors, shareholders, and third parties relating to the below inquiries for their mutual fund accounts. Servicing the call requires proper authentication of the caller to ensure we are disclosing information to the appropriate party.

The following describes the high-level call types:

• Retirement Services Management – tax advantage accounts designated for saving for retirement. These account types include Simple IRA, 403 B, Traditional IRA (Individual retirement Account), and Education Savings Accounts.
• 529 accounts - tax advantage savings account designed to be used for the beneficiary’s education expenses.
• Retail accounts: covering a wide range of account types, such as, individual, joint tenant (with rights of survivorship), Uniform Gift/Transfer to Minor, Transfer on Death, Corporations, and Trusts.

Within these calls, there are three main call type categories:

• Account inquiry – covering the subjects of account balance, statement or tax for inquiry, and a variety of how to questions on the requirement needed to perform specific actions.
• Non-financial transactions – covering the subject of automatic investment or redemption programs, address change request, adding a new fund to their account, fund price inquiry, how to initiate payroll contributions, and not in good order requests follow up items.
• Financial Transactions – entering a transaction request on behalf of an advisor or shareholder. These include redemptions, exchanges, purchases, and transfer of ownerships. Delivery instructions for all these transactions are required to be on the account already and not added or modified during any phone call.