The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This role ensures the facility meets high cleanliness standards and consistently delivers operational excellence. The Assistant Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts.
Your Responsibilities:
Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
Perform daily site safety inspections, including lock checks.
Address and resolve customer concerns related to billing, security, auctions, and proper site usage
Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
Protect our strong company culture by establishing and maintaining professional relationships with all Extra Space employees.
Perform additional duties as assigned.
Your Qualifications:
1+ year of customer-facing work experience .
Sales experience preferred.
Current valid driver’s license and access to a reliable personal vehicle; except in New York City and Brooklyn.
High School diploma or GED is required; college education is a plus.
Work Environment & Physical Requirements
Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and exposure to seasonal weather conditions.
Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting.
Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs.
