Salesforce Support Engineer NM Jobs in New York, NY at Top Level Consultancy

Job Summary:
We are seeking a Salesforce Support Engineer to provide technical support, troubleshooting, and maintenance for Salesforce applications. The ideal candidate will have a solid understanding of Salesforce functionality, excellent problem-solving skills, and the ability to work closely with business users and technical teams.

Key Responsibilities:

• Provide day-to-day technical support for Salesforce users.

• Troubleshoot and resolve Salesforce-related issues in a timely manner.

• Assist with configuration changes, reports, dashboards, and data management.

• Collaborate with Salesforce administrators and developers for system enhancements.

• Manage user accounts, roles, and permissions.

• Document technical issues, solutions, and best practices.

• Support integration troubleshooting and testing activities.

• Ensure data accuracy and adherence to security policies.

Job Overview

We are currently seeking a dedicated and experienced Salesforce Support Engineer for our IT Software division based in New York, NY. This is an exceptional opportunity for professional growth in a progressive and dynamic environment. Our company is a global leader in IT Software and Services that offers both permanent and contract employment options. The job role is open to US Citizens, Green Card holders, and H4 visa holders.

Job Roles & Responsibilities

• Work collaboratively within our IT Software team to troubleshoot and resolve Salesforce issues.
• Provide consistent high-level support for our Salesforce platform.
• Develop and maintain technical documentation related to Salesforce configuration and processes.
• Communicate effectively with both technical and non-technical stakeholders.

Salary

The annual salary for this role ranges between $75,000 - $85,000, commensurate with experience and qualifications.

Qualifications

• Minimum of 1-3 years of experience in Salesforce support or related role in IT Software.
• Proven knowledge and experience with Ab Initio.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.

Skills

• Proficiency in Salesforce: Able to troubleshoot and resolve platform issues effectively.
• Ab Initio: Demonstrated knowledge and experience in this key area.
• Communication: Excellent communication skills, with the ability to simplify complex technical information.
• Problem-solving: Strong analytical and problem-solving abilities.

Salary

The annual salary for this role ranges between $75,000 - $85,000, dependent on the candidate's experience and skills.