Luxury Sales Manager Jobs in Luxuria Vacations Miami, FL

The ideal candidate is a service-driven, charismatic people-leader with a deep understanding of the U.S. luxury clientele. You thrive in fast-paced environments, possess a strong entrepreneurial spirit, and are ready to design processes, inspire a team, and ensure that luxury is reflected in every client interaction.

Responsibilities:

• Drive Sales and Profitability (The Core Focus)
• Lead Outbound Sales: Directly manage, refine, and scale the outbound B2C sales process, focusing on warm leads, high-value conversion, and repeat client loyalty.
• Unit Profit Management: Monitor and manage the Luxuria unit's overall financial health and profitability. Review and control operating expenses to ensure targets for net operating profit are achieved.
• Strategic Goal Setting: Set and track ambitious sales targets (revenue, conversion rates, client satisfaction) in alignment with overall company growth goals.
• Sales Culture: Cultivate a high-performance sales culture centered on client trust, personalized, high-touch service, and securing long-term repeat business.
• Leadership and Team Development
• Operational Refinement and Execution
• Process Improvement: Identify gaps and rebuild/refine internal processes, systems, and structures specifically for the sales function (e.g., CRM utilization, sales funnel optimization, post-sale service hand-off).
• Service Delivery: Ensure the business consistently delivers an exceptional, high-touch service experience worthy of a luxury brand.
• Reporting: Work closely with the VP/Head of Growth to provide regular, insightful reports on sales performance, profitability, and operational health.
• Brand Representation and Client Expertise
• Luxury Authority: Bring a deep, nuanced understanding of U.S. luxury clients—their needs, habits, and expectations—to inform sales strategy.
• Market Insight: Stay abreast of trends in luxury travel and high-net-worth service to maintain the brand’s credibility and cultural awareness.

Qualifications:

• Proven Sales Leadership: 5+ years of success leading outbound B2C phone sales teams in a relationship-driven, high-value service industry.
• Luxury Client Focus: Direct experience selling to/serving a U.S. luxury clientele. Background in luxury travel is strongly preferred, or demonstrated deep knowledge of global destinations and high-touch service standards.
• Financial Acumen: Demonstrated ability to manage a business unit's profitability, understanding the relationship between sales, operations, and net operating profit.
• Builder Mindset: Hands-on and highly intuitive, with experience in a start-up or 'rebuilding' environment where process development, documentation, and system scaling were a primary focus.
• People Developer: Track record of successfully recruiting, training, motivating, and developing top-performing sales professionals.
• Inspiration & Presence: High charisma, energy, and presence; you inspire team members to perform at their best.
• Entrepreneurial Drive: A strong “figure it out factor”—a problem solver who can balance strategic vision with immediate, effective execution.