We are seeking a dynamic and energetic Hotel General Manager to lead our hospitality team and elevate guest experiences to new heights. In this pivotal role, you will oversee all aspects of hotel operations, ensuring exceptional service, operational efficiency, and financial performance. Your leadership will inspire staff, foster a welcoming environment for guests, and drive the success of the property through strategic management and innovative hospitality practices. If you thrive in a fast-paced environment and possess a passion for delivering outstanding guest services, this opportunity is perfect for you!
Duties:
Lead and supervise all hotel departments, including front desk, housekeeping, food & beverage, and maintenance to ensure seamless operations.
Develop and implement operational policies, procedures, and standards to enhance guest satisfaction and operational efficiency.
Oversee revenue management strategies to maximize occupancy rates and profitability while maintaining competitive pricing.
Manage human resources functions such as hiring, training, performance evaluations, and staff development to build a motivated and professional team.
Maintain high standards of guest services by addressing guest inquiries, resolving complaints promptly, and ensuring memorable experiences.
Oversee budgeting processes, expense control, and financial reporting to meet or exceed revenue targets.
Ensure compliance with safety regulations, hotel policies, and IHG standards across all departments.
Coordinate with sales and marketing teams to promote the property and attract new guests.
Utilize multi-line phone systems with professional phone etiquette to handle reservations, inquiries, and internal communications effectively.
Conduct night audits when required to ensure accurate financial records are maintained overnight.
Qualifications:
Proven experience in IHG hotel management leadership roles with supervising experience in a fast-paced environment.
Strong knowledge of hospitality management principles including guest relations, revenue management, budgeting, and human resources.
Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively.
Excellent leadership skills with the ability to motivate teams and foster a positive work environment.
Exceptional customer service skills with a focus on creating memorable guest experiences.
Familiarity with hotel management software systems and multi-line phone systems.
Experience in resort or large hotel settings is preferred but not required.
