Eagle Gymnastics Academy is seeking a friendly, detail-oriented, and highly dependable Office Administrator to join our Welcome Team. This position plays a key role in supporting families, assisting our staff, and ensuring our front office runs smoothly. We are looking for someone who is organized, communicative, and passionate about creating a positive experience for our families and athletes.
Responsibilities:
Provide exceptional customer service to families in person, by phone, and through email
Process enrollments, trials, transfers, drops, and payments
Maintain accurate records in iClassPro and assist with parent portal navigation
Support daily office tasks including check-in, class management, attendance tracking, and communication
Assist with scheduling, events, parties, and program coordination
Maintain a clean, welcoming front office environment
Support staff, coaches, and leadership with administrative needs
Help resolve parent questions, concerns, and account issues with professionalism and clarity
Contribute to a positive, hospitality-driven culture in alignment with Eagle’s core values
Qualifications:
Experience working with children required
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Comfortable with technology and learning new systems
Positive attitude, reliability, and professionalism
Prior customer service or office experience preferred
