In this role, you will support the Property Manager in managing all aspects of the community, including accounts receivable, accounts payable, service requests, and customer service. You will also oversee the functions of apartment rentals and move-ins, since there is a strong emphasis on leasing in this position while the property is being leased up. The pay range for this position is $27.00 to $30.00 per hour. Final salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Responsibilities:
Interact directly with prospective and current residents to achieve maximum occupancy.
Generate and manage traffic, conduct property tours, qualify prospects, and follow up on prospect leads.
Prepare lease documentation, complete move-in paperwork and procedures, maintain applicable databases, and ensure property interior and exterior areas are up to standard.
Ensure all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary for assigned properties.
Cultivate relationships with area businesses, employers, and real estate brokers to generate new business, while remaining current with local events and hiring trends that may have an impact on the property.
Review, prioritize, and distribute resident service requests as required. Coordinate and oversee resident retention activities and events within budgeted guidelines.
Provide exceptional customer service, respond to resident issues and complaints in a timely manner, and promote positive resident relations.
Assist in all facets of physical and financial management as needed and assigned.
Act as Property Manager in absence of the Manager for specified amounts of time.
Prepare financial reports for the Property Manager, as well as resident correspondence.
Monitor the flow of accounts payable, from issuing purchase orders to processing invoices.
Monitor collections, post rent payments, enforce the collection policy, and initiate legal action when required.
Requirements:
High school diploma or GED equivalent.
Minimum of 1-3 years of relevant work experience in leasing and operations at a luxury multifamily property.
Ability to work on Saturdays and be flexible with scheduling.
Less than 1 year of supervisory experience.
Experience with various computer systems, including Microsoft Office.
Outstanding verbal and written communication skills.
Excellent customer service skills.
Superb attention to detail.
Willingness to learn and be trained.
Ability to multi-task in a fast-paced office environment.
Ability to work with a diverse group of people and personalities.
Preferred Qualifications:
Associate's degree.
Experience with RealPage property management software.
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