Customer Service Representative Jobs in Aelum Inc Trenton, NJ

Aelum Inc is looking for a Customer Service Representative to join our remote support team. In this role, you’ll be the first point of contact for clients, helping resolve inquiries with professionalism and care.

If you’re organized, tech–savvy, and have strong communication skills, this position offers flexibility and competitive pay — all from the comfort of your home.

Responsibilities:

• Respond to customer inquiries via phone, chat, and email.
• Provide accurate information about products, services, and travel arrangements.
• Maintain customer records and follow up on pending cases.
• Escalate issues to management when necessary.
• Work collaboratively with the travel and operations teams to ensure client satisfaction.

Benefits:

• Remote, flexible schedule
• Weekly pay
• Equipment provided after onboarding
• Paid virtual training
• Opportunity for advancement within the company

Job Overview

Are you passionate about providing top-notch customer service? Do you have a knack for solving problems and making customers feel valued? Aelum Inc. is currently seeking a dedicated and dynamic Customer Service Representative to join our team in Trenton, NJ. As the face of our company, you will play a crucial role in enhancing our reputation and driving business growth. This position offers both part-time and full-time opportunities, making it ideal for individuals seeking flexibility.

Job Roles & Responsibilities

• Offering excellent customer service to ensure customer satisfaction.
• Handling ticketing and travel arrangements for clients.
• Resolving customer complaints and queries promptly and professionally.
• Working closely with the team to meet company goals and objectives.

Salary

Our Customer Service Representatives are compensated competitively with an hourly rate of $60.

Qualifications

• 0-2 years of experience in a similar role.
• Must possess a valid work visa.
• Experience in the hospitality, airlines, travel or tourism industry is a plus.

Skills

• Strong computer skills.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and deal with difficult situations.

About the Company

Aelum Inc is a leading company in the ticketing and travel industry. We pride ourselves on our ability to offer top-quality services to our clients, ensuring their travel plans are seamless and stress-free. Our team is composed of dedicated and passionate individuals who strive to deliver the best every day.

Why Join Aelum Inc

At Aelum Inc, we believe our employees are our greatest asset. We are committed to providing a supportive and engaging work environment, where everyone is encouraged to reach their full potential. In addition to a competitive salary, we offer opportunities for growth and professional development. Don't miss out on this exciting opportunity to be part of our dynamic team in the travel industry.