Sales Representative Jobs in Total Wireless Boston, MA

Join our dynamic team as a Customer Service/Sales Representative, where you will be the heartbeat of our customer interactions! In this role, you will engage with clients, provide exceptional support, and drive sales through your outstanding communication skills. Your ability to connect with customers and understand their needs will make a significant impact on their experience and our business success. If you’re passionate about helping others and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

• Deliver top-notch customer support by responding to inquiries via phone, email, and chat with enthusiasm and professionalism.
• Utilize your sales expertise to promote products and services, ensuring customers find the best solutions for their needs.
• Maintain accurate records through data entry while managing customer accounts efficiently.
• Conduct outbound calling campaigns to follow up with potential clients and nurture existing relationships.
• Exhibit excellent phone etiquette while handling customer interactions, ensuring a positive experience every time.
• Collaborate with team members to analyze customer feedback and identify areas for improvement in service delivery.
• Handle cash transactions accurately and securely, adhering to company policies.
• Leverage your computer skills and proficiency in Microsoft Office to streamline processes and enhance productivity.

• Strong communication skills in both English and at least one additional language (bilingual or multilingual preferred).
• Proven experience in sales or client services, showcasing your ability to meet targets and build relationships.
• Previous call center experience is highly desirable, demonstrating your familiarity with high-volume environments.
• Excellent analysis skills to assess customer needs and provide tailored solutions effectively.
• Solid understanding of customer service principles with a commitment to delivering exceptional support.
• Familiarity with cash handling procedures is a plus, ensuring secure transactions for our customers.
• A positive attitude and eagerness to learn new skills in a collaborative team setting.
• Why you’ll love it here
• We are dedicated to fostering an environment where our employees can thrive both personally and professionally! Our commitment extends beyond just work; we offer a range of benefits designed to support your overall well-being during key moments in life.